March 28, 2018
There is a range of customer-feedback tools, including very simple ones.
January 3, 2018
There are risks, and there still must be accountability. But some leaders have shown the way.
September 6, 2017
There is plenty that local officials can do to avert the kind of deadly violence that erupted in the Virginia city.
June 7, 2017
Public-sector organizations aren't designed for it, but some are finding ways to make it part of their culture.
March 7, 2017
Despite all the media coverage, assault and harassment remain too common. There's a lot that public leaders could be doing.
November 14, 2016
They have a powerful influence. But unrealistic, unreachable goals can produce unethical behavior.
August 3, 2016
When accusations are flying or scandal erupts, it's crucial to get the initial response right.
May 4, 2016
PTSD is common among those who respond to disasters and other emergencies. It's hard to deal with, but there are ways to help them.
February 3, 2016
It takes a lot of energy to get elected. But that's the time to think about how to accomplish things once in office.
October 13, 2015
There's a lot that we all can learn about leadership from him.
July 15, 2015
Knowing your organization's story and why it's important can go a long way toward helping workers cope with change.
April 15, 2015
Rosy, unrealistic scenarios just cause trouble down the road. It's far better for managers not to deceive their leaders -- or themselves.
January 14, 2015
There are better ways to handle a situation like the one that has ignited a firestorm at the University of Virginia.
September 24, 2014
The VA scandal has its roots in two related management failures. Government leaders everywhere should keep them in mind.
June 11, 2014
Creating a culture of openness and candor is critical to organizational success. It takes a strong, concerted effort by leaders.
March 12, 2014
When it comes to trying something new in the public sector, we're especially averse to risk. But there are ways to gain support for these kinds of initiatives.
December 3, 2013
Today's turbulent environment of volatility, uncertainty, complexity and ambiguity means new challenges for government managers and policymakers. There are ways to cope with them.
September 11, 2013
Nurturing the next generation of leaders is one of the best things you can do for your organization.
June 19, 2013
A remarkable book provides leaders with a practical, simple framework, based on the latest brain research, for turning an organization to a new direction.
April 3, 2013
The leadership fight at the University of Virginia is a powerful example of why so many change efforts fail.
January 23, 2013
It's hard to imagine a better demonstration of its potential than the worldwide volunteer effort that helped rescue thousands of people after the earthquake in Haiti.
November 7, 2012
Most of us are all too comfortable in our habits. The lesson for leaders in an era of change: Make the novel seem familiar.
August 29, 2012
All too often, the first meeting of a collaborative group is a waste of time. Here are some ways to keep that from happening.
June 20, 2012
Managing an enterprise requires keeping the focus on “the main thing” and not being distracted by the daily tasks and deadlines that always seem urgent.
April 18, 2012
Not so fast. What many people fear about organizational change is loss.
February 8, 2012
They can help governments achieve the outcomes they want. But they have their downsides.
November 9, 2011
The way a successful airline finds employees who fit in with its distinctive culture holds lessons for the public sector.
August 10, 2011
Effective leaders know the importance of focusing not only on the things they can control, but on the larger picture.
July 6, 2011
As the story behind the U.S. Constitution illustrates, history is chock full of lessons on collaborative leadership.
May 4, 2011
Dwight Eisenhower said, 'If you can't solve a problem, enlarge it.' It's a powerful insight into problem solving.
March 16, 2011
When employees have a line of sight, they can see the connection between their everyday work, and something larger.
December 15, 2010
A guide to avoiding these five traps, and successfully implementing public initiatives.
October 27, 2010
Four ways agencies and organizations can use Web 2.0 to foster collaboration.
October 27, 2010
Strategies for using Web 2.0 to foster collaboration.
September 9, 2010
No doubt you’ve heard the phrase, “There’s no ‘I’ in ‘team.’” Here’s an approach for dealing with those who insist on putting an “I” in “team.”
Changing the culture of an organization doesn't have to take a decade.
June 23, 2010
Russ Linden on bringing about major change in a short amount of time.
After Hurricane Katrina, it was collaborative leadership that returned order to New Orleans and improved rescue and recovery efforts.
The more an agency can make information transparent, the more it will breed change into an organization.
Don't underestimate the strength of a good one to persuade people and move them to action.
Before selling a solution, a leader needs to "sell the problem." That's best done when managers themselves experience what's wrong.
'Learned helplessness' can be a powerful drag on an organization's performance. But there are ways to combat it.
Millennials may be problematic, but consider their potential for radically improving government.
Individuals need it. So do organizations.
It's up to an organization's leaders to create a culture that fosters collaboration, writes Russ Linden.
When public employees ask the question "what is in it for me," they are evaluating what the change requires from them. Russ Linden provides insights in to how to manage the process of change.
What worked in the business world, writes Russ Linden, doesn't always work in the public sector.
As one emergency management veteran puts it, "you don't want to start forming relationships when you're standing in the rubble."
With a little planning and a lot of commitment, writes Russ Linden, a crisis can produce significant changes in the status quo.
Of all the skills and traits we expect of our leaders, none of them is more important than the ability to learn from one's mistakes.
Forget about ideology, the great majority of voters just want a more effective government.
Dealing poorly (or not at all) with the human element is usually where change initiatives go south.
Lincoln, who lead a team of fierce rivals during our country's biggest crisis, has a lot to teach us.
Good relationships mean that others are more likely to give you the benefit of the doubt when you're in trouble.
Managers and leaders have to take themselves out of the fray to understand what's really going on.