Jonathan D. Breul is executive director of the IBM Center for the Business of Government and a partner with IBM Global Business Services. He is a fellow of the National Academy of Public Administration.
President Barack Obama came to office promising he will "redesign" the federal government and how it interacts with citizens by moving to a "21st century...
Baltimore mayor Shelia Dixon announced she will resign in February after being convicted of misuse of gift cards donated to her office. Interestingly, many citizens...
Failure happens. Risk is omnipresent. The traditional approach to risk has been to minimize losses and make sure you have enough insurance coverage.
But now...
Collaboration, governing-by-network, public-private partnerships, shared authority--whatever you call it, it's a hot topic in government circles.
Renowned public administration expert Donald Kettl in his book "...
Government reformers for years have been talking about creating citizen-centric services, organized around citizen needs, not around the convenience of bureaucrats.
For years, it has...
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