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See simple ways agencies can improve the citizen engagement experience and make online work environments safer without busting the budget.
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Whether your agency is already a well-oiled DevOps machine, or whether you’re just in the beginning stages of adopting a new software development methodology, one thing is certain: The security of your product is a top-of-mind concern.
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The World Economic Forum predicts that by 2022, over half of the workforce will require significant reskilling or upskilling to do their jobs—and this data was published prior to the pandemic.
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Part math problem and part unrealized social impact, recycling is at a tipping point. While there are critical system improvements to be made, in the end, success depends on millions of small decisions and actions by people.
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Government legal professionals are finding Lexis+ Litigation Analytics from LexisNexis valuable for understanding a judge’s behavior and courtroom trends, knowing other attorneys’ track records, and ensuring success in civil litigation cases.
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States and cities are retraining technology teams for the post-pandemic environment.
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Governments are planning for seismic changes in the way employees do their jobs.
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In this episode, John Barkett and Marianne Steger navigate their way through the Medicare alphabet soup in a way that’s easy to understand.
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A new operating model is emerging for state and local government leaders as a result of the COVID-19 pandemic. It’s transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help government attract, support, and retain the next generation of workers. But what changes will it bring and how can you prepare?
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Considering licensing reform? Here are five facts you should know as you work to develop responsible licensing policy that supports jobs, creates opportunity, and protects consumers.
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Now that 2021 is upon us and there is a faintly visible conclusion to the pandemic, the question remains — will public-sector contact centers revert to the models they had relied on prior to COVID-19?
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While the key focus on cybersecurity and network safety will remain paramount in 2021, ongoing remote work will present opportunities for training, awareness building and collaboration.
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For many citizens, their first — and sometimes only — interaction with their government is a call to a citizen engagement center.
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We’ve outlined examples of how digital innovation combined with human expertise can enable key players to quickly mobilize trained staff to provide vaccine support and drive success rates through CX.
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For local government finance leaders, timely and relevant data is crucial for planning, budgeting and reporting; however, many local governments struggle to get the right data when they need it. So, what can they do?
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The local government survey of U.S. cities and counties reveals trends around COVID, remote work and digital infrastructure investments.
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In this episode, we hear from a retiree whose employer ended their group Medicare plan and replaced it with a Medicare marketplace. She shares her experience and insights on why she prefers this change.
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The COVID-19 pandemic has shifted the way our country operates, forcing government officials, healthcare professionals, and corporate buyers to deal with unprecedented procurement challenges.
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6 ways analytics will empower the public sector to optimize response to COVID-19
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Transitioning to the new lease accounting standards will be complicated for the public sector — even with the original 18-month extension. Make compliance possible with the right resources.
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How can governments meet the bill pay preferences of constituents? Explore survey results showing how varying age groups want to pay with insights on how governments can accommodate shifting demands.
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According to our new research with the Center for Digital Government, citizen satisfaction has dropped by 13 percent even as their need for government support and help rose substantially.
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These 10 innovative approaches will boost the bottom line — and even generate revenue — while advancing the mission of government.
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Government legal professionals in U.S. states, cities and counties are facing economic and political challenges like never before as they strive to protect consumers’ rights, safeguard public resources, and mitigate crime.
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Virtual cooking classes, ‘Photoshop the Boss’ and other initiatives are helping teams stay engaged.
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Digitizing the customer experience can help governments respond to the pandemic and prepare for the future
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Digital technology has changed how people live, move and do everyday tasks. The cities of Portland, Maine, Buffalo, New York and Omaha, Nebraska, share a common vision—a future where parking is no longer a burden for city leaders or the communities they serve.
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What we do right now will define the future, and yet making decisions and acting with assurance has never been more challenging.
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The technology community has a critical role to play in this fight by driving the creation of innovative tools and putting them into the hands of medical and scientific experts that are leading the way.
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Pandemic Electronic Benefits Transfer (EBT) program serves families of children who otherwise would receive free or reduced-priced meals in school lunchrooms
