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Emerging Smarter with Voter Assist

As citizens and government agencies prepare for the general election on November 3rd during the COVID-19 pandemic, voting inquires are on the rise. Citizens need access to the right information as they want to understand the voting process during these times. Download this paper to learn about the benefits of Watson Assistant Voter Assist.

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IBM Watson Assistant for Citizens

To help agencies address situations, IBM has specifically designed a virtual assistant, Watson Assistant for Citizens, that is pre-loaded to understand and respond to common questions about COVID-19 directly leveraging CDC guidance. Additionally, agencies can customize unique intents leveraging other important information--via voice calls and digital text channels--to quickly help citizens get answers and stay informed.

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IBM Services for Contact Tracing

As government agencies assess how to ease lockdowns, get people back to work and stimulate economic activity, they must do so with trust, empathy and speed. Agencies must continue to actively manage the COVID-19 health crisis while taking measures to quickly identify and mitigate risk, predict areas of resurgence and balance privacy and security concerns.

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Using Intelligent Automation to Transform the Way Humans and Technology Interact

Companies must train employees to work with machines in new ways and redesign operations to optimize for automation. This report explores how far along organizations are in deploying intelligent automation and in developing plans and strategies for its adoption, and provides concrete recommendations for moving forward.

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Delivering on Digital Government: Achieving the Promise of Artificial Intelligence

In August 2019, the Center for Digital Government, in partnership with the National Association of State Chief Information Officers (NASCIO) and with support from IBM, interviewed 45 state technology leaders to identify current trends and attitudes around artificial intelligence and machine learning. This report offers details about the technology, talent, policy and organization challenges around AI, and what states are doing to overcome them and reap rewards.

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Creating the Ultimate Government Experience

Design thinking methodologies play a vital role in helping government deliver valuable services and become more responsive to citizens. As technological change and citizen expectations continue to evolve in the years ahead, the user-centric approach to creative problem solving will become even more important. Austin, Georgia and New York are already demonstrating how and why.

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