Creating the Ultimate Government Experience

Design thinking methodologies play a vital role in helping government deliver valuable services and become more responsive to citizens. As technological change and citizen expectations continue to evolve in the years ahead, the user-centric approach to creative problem solving will become even more important. Austin, Georgia and New York are already demonstrating how and why.

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Digital Transformation: Reinventing the Business of Government

The time has come to fundamentally rethink the underlying operations, processes, and culture that make up the business of government. Rather than reengineering to a fixed view of today’s expectations, digital reinvention creates the capability to address the moving target of rising citizen expectations.

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Sonoma County and IBM Working Together to Change Lives

Society simply must change the way it serves its most vulnerable members. Service delivery models are outdated and constrained by budgets, organizational structures and legislation. Citizens aren’t getting what they need to become more self-sufficient and recover from hard times or significant events such as disasters. Government isn’t keeping up with the demand generated by the complex times we live in and agencies are stressed to the breaking point by current service expectations. Something different must be done to generate better outcomes. This action requires better engagement between government and citizens which can lead to more self-reliant individuals and lower demands and costs on government. In California, one county is tackling this challenge head on and has found a better way to serve their citizens.

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The Evolving Role of Today’s Government CIO

"It's an exciting time to be a CIO, but also one of the scariest and most challenging," says Teri Takai, Executive Director of the Center for Digital Government. Download this Q and A to hear Takai and Sreeram Visvanathan, Global Managing Directing of Government Healthcare & Life Sciences at IBM, discuss the soft skills government leaders need to thrive, how they can best manage and secure multi-cloud environments, and what new technologies like artificial intelligence mean for the future of government work.

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Transform Your Health and Social Program Paradigm

The Live Well San Diego vision is to improve the health, safety and well-being of all county residents. And a key step to help realize that vision involves building a better service delivery system that improves the quality and efficiency of service delivery the county and its partners provide to residents. So the County of San Diego teamed with IBM to develop and deploy the technology required to successfully execute that strategy. The goal was a cost-effective system that broke down existing silos between various social service agencies, and gave providers a more comprehensive view of their clients and those clients’ challenges.

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County of San Diego Breaks Down Silos Between Social Services Agencies

Think medical care is the biggest contributor to social services costs? Think again.

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IBM Government Cloud Virtual Summit: Using Emerging Technologies for Digital Transformation

Cloud and AI technologies offer government real opportunities to modernize IT and improve services for citizens. But applying these technologies to government missions can be a challenge. This virtual summit features insightful keynotes, illustrative case studies and deep dives that show you how cloud, AI and emerging technologies can support mission-critical programs, securely leverage all your data, manage cyber security risk and deliver agile government.

Learn how the cloud and emerging technologies like AI and Blockchain can help you modernize IT, get more from your data, transform citizen experience and more.

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