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Digital Government Rising: How AI is Providing New Opportunities to Deliver Value

An investigation from NASCIO, IBM and the Center for Digital Government shows that 2020 is proving to be the year that pushes AI into the mainstream of government operations. Read this report to understand the top technology, cultural and policy roadblocks that government must address and discover how to capitalize on AI and ML during the COVID-19 crisis and beyond.

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IBM Watson Assistant for Citizens

To help agencies address situations, IBM has specifically designed a virtual assistant, Watson Assistant for Citizens, that is pre-loaded to understand and respond to common questions about COVID-19 directly leveraging CDC guidance. Additionally, agencies can customize unique intents leveraging other important information--via voice calls and digital text channels--to quickly help citizens get answers and stay informed.

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IBM Services for Contact Tracing

As government agencies assess how to ease lockdowns, get people back to work and stimulate economic activity, they must do so with trust, empathy and speed. Agencies must continue to actively manage the COVID-19 health crisis while taking measures to quickly identify and mitigate risk, predict areas of resurgence and balance privacy and security concerns.

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Using Intelligent Automation to Transform the Way Humans and Technology Interact

Companies must train employees to work with machines in new ways and redesign operations to optimize for automation. This report explores how far along organizations are in deploying intelligent automation and in developing plans and strategies for its adoption, and provides concrete recommendations for moving forward.

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The State of Louisiana and IBM: Collaborating to Eliminate Hepatitis C

Louisiana and IBM have created a public/private partnership to build and deliver a solution to eliminate hepatitis C in five years. While this disease is very curable, many people in Louisiana don’t know that they have it. Once they’re diagnosed with hepatitis C, they often face multiple barriers to accessing treatment. Previously, these obstacles included the price of the drug, transportation to healthcare facilities and the stigma of the disease.
The Louisiana Department of Health and IBM co-created an affordable, community-based solution for anyone with hepatitis C in the state.

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Creating the Ultimate Government Experience

Design thinking methodologies play a vital role in helping government deliver valuable services and become more responsive to citizens. As technological change and citizen expectations continue to evolve in the years ahead, the user-centric approach to creative problem solving will become even more important. Austin, Georgia and New York are already demonstrating how and why.

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