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Sponsor Content
Prior to the COVID-19 crisis, government agencies and healthcare institutions recognized the need to modernize existing systems and operations to better serve their communities. However, the pandemic created an inflection point. Those known vulnerabilities became amplified and leaders in these institutions moved swiftly to support constituents and build resilience into their operating models. What was once a series of delayed upgrades, now became requirements to their mission.
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To help agencies address situations, IBM has specifically designed a virtual assistant, Watson Assistant for Citizens, that is pre-loaded to understand and respond to common questions about COVID-19 directly leveraging CDC guidance. Additionally, agencies can customize unique intents leveraging other important information--via voice calls and digital text channels--to quickly help citizens get answers and stay informed.
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Companies must train employees to work with machines in new ways and redesign operations to optimize for automation. This report explores how far along organizations are in deploying intelligent automation and in developing plans and strategies for its adoption, and provides concrete recommendations for moving forward.
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Louisiana and IBM have created a public/private partnership to build and deliver a solution to eliminate hepatitis C in five years. While this disease is very curable, many people in Louisiana don’t know that they have it. Once they’re diagnosed with hepatitis C, they often face multiple barriers to accessing treatment. Previously, these obstacles included the price of the drug, transportation to healthcare facilities and the stigma of the disease. The Louisiana Department of Health and IBM co-created an affordable, community-based solution for anyone with hepatitis C in the state.
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Design thinking methodologies play a vital role in helping government deliver valuable services and become more responsive to citizens. As technological change and citizen expectations continue to evolve in the years ahead, the user-centric approach to creative problem solving will become even more important. Austin, Georgia and New York are already demonstrating how and why.
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