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Unanswered 911 Calls Prompt Change in Minneapolis

The city of Minneapolis has altered the way it will handle emergency calls after up to six people who called 911 during last month's shooting rampage at Accent Signage Systems didn't reach operators.

The city of Minneapolis has altered the way it will handle emergency calls after up to six people who called 911 during last month's shooting rampage at Accent Signage Systems didn't reach operators.

Caroline Cournoyer is GOVERNING's senior web editor.