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Best in Tech

NASCIO and PTI give out their 2006 awards for innovation.

Not all technologies are created equal. Nor are the ways in which electronic information, high-tech tools and telecommunication breakthroughs are applied by states and localities to their programs. In their 2006 annual award programs, NASCIO (the national association of state chief information officers and state information resource executives) and PTI (the Public Technology Institute for cities and counties) each reviewed hundreds of noteworthy adaptations of technology to government services and singled out for award 23 programs that enhance the delivery of services or management of programs.

NASCIO'S FIRST-PLACE WINNERS

NASCIO gave awards to six states and the District of Columbia. One state, Michigan, was recognized for five of its programs. The winners are:

Arizona for its 2-1-1 program, an online call center for use during daily and emergency operations that gives critical information such as news flashes, evacuation routes and shelter and volunteer information, plus health and human service information, including listings of health care providers and service eligibility. Contact: Lisa Meyerson, Statewide Projects Manager, lmeyerson@azgita.gov

California for its Prenatal and Newborn Screening Information System that enables physicians to diagnose and treat more genetic disorders in newborns than previously possible and allows the state to better manage and report test results. Contact: Catherine Camacho, Deputy Director, Health and Human Services, ccamacho@dhs.ca.gov

Kentucky for its Mutual Aid and Interoperability program that built a communication network with several common channels that brings interoperability to first responders across the state. Contact: Mary Pederson, Chief Information Officer, Office of Homeland Security, mary.pederson@ky.gov

New York for its Comprehensive Online Student Financial Aid Gateway (e-TAP) that allows students to apply for financial aid faster through an interactive, Web-based system and increases accessibility for minority and handicapped students. Contact: Todd Palmiere, Manager, Application Development, tpalmiere@hesc.com

Michigan's Department of Information Technology for its E-mail Consolidation Project that created a common e-mail identity for state governmental agencies, standardized e-mail systems and made the program more secure and resistant to virus attacks. Contact: Patrick Hale, Director, Technical and Data Center Services, halep@michigan.gov

Michigan for its Fraud Detection Program that uses a data warehouse and decision support system to combat fraudulent activities in the Child Development and Care program, and fraud and trafficking in the food and cash assistance programs. Contact: Alan Kimchik, Inspector General, Department of Human Services, kimchika@michigan.gov

Michigan for its Business Portal that reduces the amount of time individuals spend to start up a business and allows them to file tax reports and update information. Contact: Deborah Lychack, Project Manager, lychackd@michigan.gov

Michigan for the establishment of a Governance Model and a Project Control Office for child support enforcement, bringing together IT professionals and business stakeholders and setting standards and performance measures for daily operations, assessment of risks, problem solving and other tasks. Contact: Ken Theis, Chief Deputy Director, Department of Information Technology, theisk2@michigan.gov

Michigan for its Human Resource Optimization Project that provides state employees with an online site where they can check information specific to their type of employment and use a multi-tiered service center to resolve their own human resource problems. Contact: Janine Winters, Deputy Director, wintersj@michigan.gov

Pennsylvania for its Justice Network that sets standards for data exchange, giving public safety agencies consistent justice platforms and allowing for interagency data exchanges. Contact: Phil Tomassini, Executive Director, Justice Network Project Office, ptomassini@state.pa.us

Washington, D.C., for its Safe Passages Information System that enables multiple government and private agencies involved in providing health and social services to the city's neediest children and families to collaborate and share data through a common Web-based application. Contact: Donna Ramos-Johnson, Associate Director, Office of the Chief Technology Officer, donna.ramos-johnson@dc.gov

Washington, D.C., for its data-application program that takes data from servers across the city and translates it, making it accessible to other servers so that agencies can collaborate and citizens gain easier access to government services. Contact: Jamey Harvey, Deputy CTO, Jamey.Harvey@dc.gov

PTI'S FIRST-PLACE WINNERS

PTI, which factors the size of a city into its award criteria, handed out 11 first-place awards to large, medium and small-sized localities in the categories of emergency management; public safety; sustainability; and telecommunications, IT and the Web. The winners are:

Fairfax County, Virginia, for its Community Emergency Alert Network that keeps residents and those who work in Fairfax County up to date on emergency alerts with reports of roadway accidents or other disasters and also includes instructions on where to go and necessary actions in case of a specific emergency. Contact: Gregory Scott, Department of Information Technologies, gregory.scott@fairfaxcounty.gov

Fort Worth for its Solid Waste Route Monitor Program that allows waste route monitors to use handheld wireless devices to file claims from their route, thus helping to meet reporting deadlines, reduce travel time and allow the monitors to cover a greater area. Contact: Mark DeBoer, IT Lead Programmer/Analyst, Mark.DeBoer@fortworthgov.org

Miami-Dade County for its Genesis Inspection Program, which uses a GIS-based system and Tablet PC to download, input and upload inspection data to a Department of Environmental Resources database and electronic filing system. Contact: Roy Patrick, Department of Environmental Resources Management, patrir@miamidade.gov

Phoenix for its Airport Staging Lot where cars are able to wait to pick up passengers, drivers can watch a billboard-size electronic display that keeps tabs on flight arrivals, and lets them know when passengers have deplaned and reached the baggage claim area. Contact: Paul Hamersly, Aviation Department, paul.hamersly@phoenix.gov

Phoenix for its Department of Neighborhood Services that uses mobile technology to allow code enforcement inspectors to access databases remotely by using laptops and the citywide wireless network. Contact: Erynn Crowley, Neighborhood Services Department, erynn.crowley@phoenix.gov

San Carlos, California, for its Cost Avoidance Project in IT and Web Site Change that uses content-management software to incorporate new and existing Web-enabled applications into the city's Web site, allowing the city to develop and deploy an Intranet, generate revenue, improve communications with citizens and lower the city's Web site development costs. Contact: Jasmine Frost, Information Technology Department, jfrost@cityofsancarlos.org

San Carlos, California's police department for its Patrol Car Video Management System that uses a new digital audio-video system in its patrol fleet that records police contacts in the field and allows for the wireless download of the A/V files to a server, enabling easy storage, retrieval and transfer of the files to courts and attorneys. Contact: Sandra Spagnoli, Commander, San Carlos Police Department, sspagnoli@cityofsancarlos.org

Santa Monica, California for its Sustainable City Progress Report that uses an online, letter-grade report card to measure progress in eight goal areas and allows the public to monitor progress. Contact: Dean Kubani, Environmental Programs Division, dean.kubani@smgov.net

Seattle for its Democracy Portal, an interactive Web site and television channel that allows citizens to gain access to government information and to participate in meetings through electronic testimony, polls and e-mails. Contact: Rona Zevin, Director, Office of Electronic Communications, rona.zevin@seattle.gov

Virginia Beach, Virginia, for its Online Custom Hurricane Report that provides residents with a Web site where they can check on data specific to their property, including evacuation routes and procedures, storm surge estimates, flood zones and the closest emergency shelter. Contact: Susan Powers, Media & Communications Coordinator, smpowers@vbgov.com

Washtenaw County, Michigan, for ENCOMPASS: Technology & Collaboration for Excellent Mental Health Care, which integrates health care services for residents who have a mental illness, developmental disabilities or substance-abuse problems and lets clinicians making at-home visits use laptops and cell phones to link into health information and records of previous treatments. Contact: Uma Harithsa, Manager of Applied Technologies, harithsa@ewashtenaw.org

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