The Live Well San Diego vision is to improve the health, safety and well-being of all county residents. And a key step to help realize that vision involves building a better service delivery system that improves the quality and efficiency of service delivery the county and its partners provide to residents. So the County of San Diego teamed with IBM to develop and deploy the technology required to successfully execute that strategy. The goal was a cost-effective system that broke down existing silos between various social service agencies, and gave providers a more comprehensive view of their clients and those clients’ challenges.