This expanded team has come up with new ways of monitoring which parts of the federal Web site, HealthCare.gov, are having problems and has been taking the site offline for rigorous overnight tests, according to a Department of Health and Human Services spokesman.
“Unfortunately, the experience on HealthCare.gov has been frustrating for many Americans,” HHS officials said in a blog post Sunday afternoon, acknowledging what has been obvious to millions of insurance seekers who live in the three dozen states relying on the federal exchange. For the first time, the administration appealed to people to report their interactions, good or bad, with the exchange, a core element of the 2010 health-care law.
President Obama is expected to address the site’s technical problems — “troubles that he and his team find unacceptable” — at a White House event Monday to highlight the law, according to an administration official who spoke on the condition of anonymity because the event has not yet taken place.