September 24

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Improving the quality of an individual’s experience with government is a growing issue for public-sector leaders. Today’s citizens are more connected and mobile than ever before. Their business, shopping and social interactions are increasingly, and they expect a similar level of convenience, speed and seamlessness from government. Is your agency prepared to deliver?

This interactive webcast will break down how consumer digital trends are reshaping your stakeholders’ expectations, and show you how forward-thinking jurisdictions are proactively responding to these demands. Join us Sept. 24 to hear:

  • Analysis of the latest e.Republic/Accela research on citizen experience and engagement
  • The story of how the city of Tacoma, Wash., used digital permitting to transform service delivery
  • Practical strategies for digital services modernization


Jennifer Ward

Jennifer Ward

Innovation Team Lead, City of Tacoma, Washington

Brian Wick

Brian Wick

Vice President of Product Marketing, Accela

Dustin Haisler

Dustin Haisler — Moderator

Chief Innovation Officer, e.Republic