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Crisis Response Initiative

Equipping state and local leaders with tactics and resources to respond in a crisis.

News stories curated by the Editors of Government Technology and Governing.


The Misguided Rush to Throw the School Doors Open

With the COVID-19 pandemic raging across much of America, a return to full-scale classroom instruction poses too grave a risk to students, teachers, school staff, parents and their communities.


Support for Housing the Homeless Continues as COVID Rages

Federal money and innovative housing-first programs have provided much needed support for the nation’s half-million homeless. But with the pandemic continuing, helping this vulnerable population will remain a challenge.


Reopening the Economy Under COVID-19: Tracking Containment

All states have begun phased reopening. An updated version of an earlier Governing resource page provides new maps that offer instant insight into progress toward COVID-19 containment in each state.


Minnesota Voters Sue Governor over Polling Place Mask Mandate

A group of voters have sued Tim Walz and other officials over the governor’s mandate, requiring people to wear masks when they vote in-person for next week’s primary. This is the 11th challenge to the state’s COVID-19 rules.


Oregon Now Pays Costs of Ignored Unemployment System

State officials were reminded repeatedly of the outdated unemployment system through several audits, but continued to ignore the issue. Now COVID-19 is forcing the state to deal with the antiquated system.


Tech Issues Have Hindered California’s COVID Case Counting

A technological glitch in the electronic data system used by the state’s health departments could be hampering California’s ability to track COVID-19 cases. Officials are uncertain as to when the issue will be resolved.


Firm Gets $135M and Second Chance for State Website Overhaul

In 2013, Deloitte was paid $40 million to overhaul Florida’s unemployment system. In March, the system failed immediately. Now, the state is paying Deloitte $135 million to take on the state Medicaid system.


The State and Local Stake in a Federal Digital-Commerce Tax

Europe is heading in that direction. If the idea begins to catch on here, states and localities will need to be at the federalism policymaking table to share in the revenues.


Sharon Greenberger Fights for New York as YMCA President, CEO

As president and CEO of the New York YMCA, Sharon Greenberger is constantly working to make New York a healthier, happier community. Now she uses her decades of experience to transform The Y into a place of hope amid COVID-19.


Michigan May Not Recover 1 Million Lost Jobs Until 2023

Latest unemployment figures show the state has recovered about 500,000 jobs so far. While some industries have mostly rebounded, others, like government, travel and education, still struggle.

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Critical Workforce Continuity: In Times of Crisis and Beyond

Continue to follow along with our new #GovernmentNow and #PublicSectorNow blog series, where we’ll address stories of innovation and inspiration, pressing topics, and changing perspectives for today’s ever-evolving world.


Communicate; Make a Decision; Communicate

Coordination and consistency are key in getting the message out to citizens in times of crisis.


Teleworking Future Brings Challenges – and Benefits – for Government

Public sector leaders share thoughts on workforce planning in the digital era.


Expanded Payment Capability to Support More Online SNAP Purchases Amid COVID-19 Pandemic

Company partners with USDA as the department authorizes online SNAP e-commerce for 13 additional states.


4 Ways VMware is enabling Business Continuity for Government & Education Customers

We’ve all spoken about and planned for a pandemic for years, but now it is real. How does government and education provide “Continuity of Operations” (CooP) in this pandemic?


Confronting Edge Security Needs of the New Work-from-Home Normal

Government leaders discuss managing risks and vulnerabilities of remote work.


The Next Normal in Higher Education: CIO Plans for Return to Campus

As students and parents look to the fall, awaiting decisions about whether their school or university campus will open or close, many institutions are reimagining the possibilities and overall improvement of their education system.


Digital Transformation: Modernizing the Public Sector Workforce Through Technology to Continue Delivering Better Citizen Outcomes in a Post-COVID World

In recent years, the rate of technological advancement and its ubiquity has grown even further, and citizens are increasingly expecting more convenient, digital experiences from healthcare, work, and even public services.


Free Online Elastic Stack and Elasticsearch Training: Anytime, Anywhere, On-Demand

We are offering a variety of on-demand Elastic training courses for free — featuring 11 titles that span observability, security, and Elastic Stack administration.


Achieving the Mission: State and Local Public Safety

Public safety agencies face urgent challenges. Learn how to make better decisions and increase situational awareness.


Enterprise Risk Management: Give Cybersecurity a Seat at the Table

COVID-19 is forcing organizations of all sizes to re-evaluate their enterprise risk management strategies. Here’s how cybersecurity leaders can help.


The State of Utah Uses Adobe Sign to Accelerate Telework During Crisis

With dual disasters, multiple areas of Utah residents’ lives were impacted, but fortunately, the State of Utah had digital solutions in place, enabling them to continue vital services. Almost immediately, residents were able to access these much-needed government services.


Government Contact Center Crisis Strategy Guide

How to put CARES Act funding to work NOW to respond to the surge in citizen outreach. This strategy guide answers pressing questions and offers ways to improve public response in days, rather than weeks.