When city governments meaningfully engage their residents they not only gain a valuable perspective on the toughest challenges cities face, but they build (or repair) the trust they need to govern effectively. The Revitalizing Community Engagement cohort proved that government works best when it creates opportunities for residents to shape unfinished solutions or imperfect services. Albuquerque, Atlanta, Baltimore, New Orleans, and Seattle went beyond one-way communication, strategically using technology, with hard-to-reach residents to leverage expertise from community members who tend to be affected by local government decisions on policy and service delivery without being consulted.
The Toolkit is an interactive survey that generates ideas for structuring your engagement process and provides hands-on activities you can try yourself
The Case Studies focus on the cities who made up the City Accelerator cohort, and provide compelling examples of how to put theory into action.
The Game, “Chart the Course,” is an interactive learning exercise in the form of a board game for teams leading an engagement process. Yes, a board game.