Wildfire Preparedness: Your Ultimate Guide to Citizen Communications

For public safety managers in communities at risk of wildfire activity, citizen communications and education are two critical components of a wildfire preparedness strategy.
Jennifer Elliott, CivicReady | July 30, 2018
Sonoma fire, 2017

It was started unintentionally, but led to the death of 16 citizens, the destruction of 2,400 homes, and $27 million in damage. On October 25, 2003, a lost hunter in the Cleveland National Forest in California started a small blaze he hoped would serve as a signal fire to rescuers. Fueled by low humidity and the dry, whipping Santa Ana winds, what began as a small signal fire intensified into the largest single fire in California's recorded history. What is now remembered as the infamous Cedar Fire injured 113 individuals, consumed more than 22 commercial buildings, and destroyed 280,000 acres, almost 30,000 of which were within the city limits of San Diego.

While wildfires pose a terrifying risk, in most cases, they are preventable. It’s estimated by the United States Department of Interior that as many as 90 percent of the wildfires that occur in the U.S. are caused by humans. Often, they are unattended campfires, burnt debris, negligently discarded cigarettes, or—worst of all—intentional acts of arson. The remaining ten percent of wildfire blazes are caused by volcanic lava, or lightning. Unfortunately, meteorologists are not yet able to forecast natural wildfire outbreaks, which means citizens and their leaders must be prepared for an unexpected outbreak to occur. For public safety managers in communities at risk of wildfire activity, citizen communications and education are two critical components of a wildfire preparedness strategy.

A Look Back at the 2017 California Wildfires

In the fall and winter of 2017, 9,133 wildfires ripped across California, making it the most destructive wildfire season on record. The spread of the fires into towns and neighborhoods required the evacuation of many communities—yet digital notifications to citizens were not issued until hours after the blaze began in many areas, leaving some residents and tourists trapped. Even when notifications were eventually sent, far too many citizens did not receive them. 44 people were killed in the wine country fires, leaving many to wonder, what else could have been done, and what should be done in the future to ensure better wildfire preparedness?

What Went Wrong? How to Ensure Timely, Targeted Communications.

In one California community, public safety personnel initially chose not to issue warning messages due to a discomfort with its notification system’s targeting functionality and a fear that an evacuation message would lead to mass panic and an eventual traffic jam.

In Mendocino, news outlets reported that authorized system personnel grappled with messaging and agonized over what to write, which added to delays in message deployment. By the time several staff members had weighed in, and authorities were ready to send the painstakingly crafted messages, cell phone towers were down, so not everyone was able to receive the alerts.

Further complicating safety efforts, the wine country fire warnings were only issued to those citizens who had preregistered to receive messages from their community’s emergency notification system and to residents in the county’s database of landline phone numbers. Those who had not preregistered, and tourists, were uninformed.

Best Practices for Wildfire Preparedness Using IPAWS

Proper use of the Federal Emergency Management Agency’s (FEMA) Integrated Public Alert and Warning System (IPAWS) in the communities impacted by the California wildfires could have enabled critical communications and the dissemination of life-saving wildfire preparedness and response instructions.

All local governments in communities at risk of wildfires should have access to a mass notification system that integrates with IPAWS. The national alerting system is designed to help create and distribute local emergency notifications through all the nation’s available alert and warning channels, including:

  • The Emergency alert system (EAS), which broadcasts to AM/FM radios and public televisions.
  • Wireless Emergency Alerts (WEA) sent to capable wireless devices.
  • National Oceanic and Atmospheric Administration (NOAA) weather radio alerts
  • Digital signs and other local systems

The only way to access the IPAWS system is by choosing a mass notification solution that is IPAWS integration-approved. Communities that utilize such a solution can amplify their wildfire preparedness communications and reach as many citizens and travelers as possible during a disaster. Had the California communities been comfortable using an IPAWS-capable system, they could have maximized the reach of their emergency message and expedited timely evacuations.

Local Government Emergency Communication Best Practices

If an out-of-control wildfire has been detected in or around your community, follow these emergency communication best practices.

Communicate early and often. For news, updates, alerts, and instructions during a natural disaster, citizens will turn first to their local government leaders. Keep citizens informed from the start of the event all the way through the recovery efforts. Share relevant, and actionable wildfire preparedness information, such as links to evacuation routes and emergency shelters, safety tips, and the latest news and updates on the containment and recovery efforts.

Maintain a calm tone in all communications. Your citizens will feel more confident that their community is being protected and that their safety is being maintained if all your communications maintain a calm, confident, and informative tone. Make sure all news, updates, and information that you distribute has been verified and validated. During an emergency event, when a variety of credible and informal sources are all sharing information rapidly, the distribution of inaccurate information may complicate safety efforts.

Use all available channels to distribute safety information, news, and updates. This should include social media, your local government website, text messages, phone alerts, email alerts, and IPAWS integration. An emergency mass notification system can help expedite all such multi-channel communications.

By communicating prevention and safety information to citizens regularly, the threat of a man-made wildfire can be reduced.

About the Author

Jennifer Elliott

As the Marketing Manager for CivicReady, Jennifer’s focus is on understanding local government and emergency management’s needs and challenges communicating to citizens. She ensures that the benefits of the CivicReady system are communicated and being leveraged by our local government clients. She leads the marketing effort for the CivicReady product and assists Product Strategy with communications and implementations. Jennifer holds a Bachelor of Arts Degree in Mass Communications and Journalism with a major in Public Relations from Kansas State University. She has over 17 years of experience in both the public and private sector, handling internal and external audience communications with a focus on marketing.