Build the Government of the Future
What's the 311?
The District’s Office of Unified Communications (DC OUC) manages both 911 and 311 services, hosts one of the country’s few 24/7 311 call centers. The District’s 311 services were re-platformed turning a server-based call center into a complete contact center on the cloud. A robust set of modern communication channels increases visibility, reduces costs, and mitigates risk.
CRM is the New Citizen Service
Many Americans seem to be either unaware or believe their local governments lack the ability to provide citizen services through digital channels, such as smartphone apps, email or websites.
Gain an understanding of how Americans are engaging with local and federal government agencies and how they want government to prioritize investments.
See the Solution in Action
With Service Analytics, DC OUC agency leaders can get instant updates on call time, case volume, and trends across all channels. And agents get a deeper understanding of customer and case context, so they can deliver the right service on the right channel at the right time.
A Government for the Digital Age: The Framework
A framework that you can use to start down the path to digital transformation that is unique to your department or agency.