These are interesting times in health and human services (HHS). Due mostly to the recent economic recession, the demand for services has never been higher. And as this tsunami of services looms, HHS agencies are saddled with legacy IT systems long past their expiration dates and are losing the essential funding, staff and institutional memory that are needed to serve those in need in their communities. The fractious political and policy landscape in which we currently live and the election-year uncertainty over where health care reform and social services delivery are heading doesn’t make things any easier. In the midst of these challenges, state and local governments are trying to figure out how to align policy, implementation and execution. How can government handle more complex and increased demand with fewer resources? This Special Report investigates how HHS agencies are looking to technology to break down silos, cut red tape and free up valuable hours for case workers to deliver the services that their clients need. It serves as a guide for HHS thought leaders at the state and local level as they search for solutions and best practices — both technological and procedural — that will position them to work smarter and leaner during these interesting times.
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