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No Wrong Door
The availability of federal funding creates a unique opportunity for state and local governments to tackle the long-standing inefficiencies in eligibility administration. With the right approach, agencies can expedite deployment, mitigate risks and create the foundation for cost-effective, long-term improvement.

Top 10 Organizational Trends You Can't Afford to Ignore
Ten trends agencies should focus on to increase operational efficiencies, close service gaps, and be able to quickly respond to change. By undertaking transformation projects, agencies can gain rapid cost savings, do more with less and achieve sustainable operational excellence.

The Power of Analytics for Public Sector
In the face of mounting complexity, smarter, collaborative, fact-based decisions are more important than ever to drive results. Today’s unprecedented “information explosion” can paralyze government and other public sector organizations as they address increasingly intertwined public issues. Yet, a historic opportunity exists to accelerate desired outcomes by embracing analytics as a core management competency. It’s time to demonstrate greater value to the public sector’s ever-watchful constituents.

Improving Revenue Recovery
How public sector agencies can increase revenue by working with a collections agency to collect receivables more efficiently.

Outsmarting the Social Services Fraudster
IBM InfoSphere Identity Insight deploys advanced Entity Analytics specifically optimized to recognize nefarious individuals and organizations in spite of their sophisticated attempts to mask who they are, their unscrupulous relationships and what they are doing. This core functionality helps social services organizations reduce time and labor for caseload management, comply with new regulations fast and cost-efficiently and identify fraudulent behavior rapidly to stop it before it occurs.

Where You Live: The Making of Healthy Communities
At the 2012 GOVERING Healthy Living Summit, government officials, policymakers and advocates gathered to share ideas and engage in an ongoing conversation about how to make our communities vibrant places to live that promote citizen health. This executive summary provides new advice on how to effectively persuade constituents to make better health choices; and provides ideas and inspiration on how policy, data and collaboration initiatives can help transform you community.

Predictive analytics for law enforcement—fighting crime and increasing public safety
Today, law enforcement faces greater challenges than ever before. By using predictive analytics, you can anticipate what types of intervention will be needed, and where. Plan, rather than react. And make the best use of your resources.

Accelerating Economic Growth and Vitality
Many public safety agencies need to do more with less and link spending to outcomes. The global trends highlighted in this report show the increasing challenges and issues confronting public safety agencies. This white paper describes how developing competencies in five key area can help public safety agencies more effectively do their jobs in the face of extremely important and difficult sets of issues.

Crime Prediction and Prevention: A safer public through advanced analytics
Crime prediction and prevention analytics from IBM helps agencies make the best use of the people and information at hand to monitor, measure and predict crime and crime trends. Analysis of police data provides insight that lets officers track criminal activities, predict the likelihood of incidents, effectively deploy resources and solve cases faster.

New World Order: Effectively Securing Healthcare Data Through Secure Information Exchanges
Healthcare is dominated by the need for the sharing of detailed information. It is also an industry that is overwhelmingly preoccupied with concerns for security and patient privacy. The juxtaposition of these factors is striking. It is, perhaps, one of the most challenging situations created for any industry as a result of today’s information age, impacting virtually all healthcare organizations and spanning state, local and federal boundaries.

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Books

Extreme Government Makeover
The house of government is broken, and it needs a serious makeover from top to bottom. In his latest book, …

We Don't Make Widgets
Written for middle- and senior-level managers in state, city and county government, We Don’t Make Widgets: Overcoming the Myths That …