Tomorrow’s Innovation, Today
AUTOMATED AND MOBILE-ENABLED BACK OFFICE
Blame it on the iPhone.
The iPhone, and every smart device that’s followed, has redefined how people communicate, research, learn, buy and share. They have also changed people’s expectations of the products, brands and services they interact with and has forced business systems to evolve.
Government is not immune. The status quo is no longer acceptable when a government worker is asked why it takes months to create a purchase order clouand only 30 seconds to hail a Lyft. Employees are often overextended and working with antiquated tools and technology to perform business functions. They still operate in a largely transactional manner, making it difficult to predict or anticipate change. Government staff, as well as constituents, want government services to be intuitive, consistent, modern, insightful and mobile-enabled.
The back office can be a springboard for modernization. Better back-office systems — from human capital to finance to procurement and supply chain — allow employees to deliver timely and accurate front-office services to the constituents they serve. With modern, digital solutions, employees spend less time on redundant tasks and more time helping customers or pursuing strategic endeavors. Simply put, back office modernization lets government agencies work faster, more accurately and more efficiently. For example, a cloud-hosted finance system can enable agencies to procure the tools and materials they need, ensure they have the right suppliers, negotiate contracts, track funds and the allocation of those funds, follow how employee time is charged against projects tied to grants and more. A companion human capital management (HCM) system, meanwhile, can help governments attract the best and brightest employees and engage talent more effectively. Migrating finance and HR systems to the cloud also allows public sector entities to take advantage of evolving technologies like chatbots and predictive analytics, powered by the transformational potential of artificial intelligence (AI).
For example, experts predict the escalating growth of AI technologies embedded directly into human resource and financial management processes to automate even complex, non-routine activities. Meanwhile, blockchain and distributed ledger technology will transform the delivery of public and private services, redefine the relationship between government and the citizen in terms of data sharing, transparency and trust, and fundamentally improve the delivery of government services. And robotic process automation tools have the potential to remove the drudgery of repeatable work, allowing employees to focus on more substantive activities.
DOWNLOADS AND RESOURCES
Paper: Download Pillar Two
Webinar: An Automated and Mobile Back Office
Case Study: State of Nebraska
Case Study: St. Croix County, WI
Webinar: Small City, Big Future
Issue Brief: Putting Some SaaS Into Your Small City
Case Study: K-12 Districts Turn to Cloud
Government 360: Tomorrow’s Innovation, Today
Pillar I: How to build a modern, secure infrastructure rooted in the cloud.