Using Voices to Fight Medicaid Fraud
Find out how Florida plans on using voice-recognition technology to fight health-care fraud.
The Florida Agency for Health Care Administration will launch a pilot program this summer that will use voice-verification software to combat in-home health-care fraud. The program will be implemented in Miami-Dade County by Sandata Technologies, the company providing the voice-verification software. According to Sandata, when a nurse or home health aide arrives at the Medicaid recipient's house, they will call a toll-free number from the recipient's home phone, enter a code and speak a particular message that will be compared with their database-stored recording to verify their identity. Before they leave the house, the nurse or health aide will call the number again and report the services they administered. Training for the pilot, in which nurses and health aides will learn how to use the system and verify their voices, is scheduled for June. This pilot is mandated by a bill passed by the state legislature in 2009 that granted the AHCA more authority to fight fraud by allowing them to – among other things – implement pilot projects to prevent the overutilization of home health services. Legislative approval will be needed for future expansion of the program.