Caroline Cournoyer is GOVERNING's deputy web editor.
E-mail: ccournoyer@governing.comTwitter: @governing
Idea Center
Txting Ur State Gov’t
Arkansas is the first state to allow citizens to text the government with questions.
If you've ever wished for the ability to text a question to the government and get a quick answer, Arkansas has made your mobile dreams come true. Last year's runner-up for best state government website is now the first state to use Text4help, a function that operates like a customer service phone bank where representatives respond to citizen questions via text, according to a release. The Text4help feature is just one of the additions to Arkansas' website redesign, which now includes a mobile-ready site and an expanded mobile payment system, allowing citizens from 28 counties to pay their property taxes from their smartphones. Mobile transactions through Arkansas' website have increased by 15 percent each month, pushing web staff to focus on mobile functionality in this redesign. These features add to the over 1,000 services that Arkansas.gov offers for any Internet-enabled device, including smartphones.
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