Need real-time road updates? Unsure if you should boil water -- just to be safe? Check the news, but you may want to check Twitter...
Need real-time road updates? Unsure if you should boil water -- just to be safe? Check the news, but you may want to check Twitter too. More and more, state agencies are using the service to advise customers of real-time news and events. State departments of transportation, for example, tweet such news as road closures, game-day travel info, and driving-safety tips -- including warnings against tweeting while driving (it carries the same dangers as texting while driving). A few states, such as North Carolina and Texas, go further and create accounts on specific roads or areas of the state. Soon, customers can get similar tips and news about their water. American Water is starting a pilot program, choosing its West Virginia subsidiary to tweet information on water-service issues, events and advice. American Water chose to focus on one state to learn the best ways to reach out to customers before managing accounts for all of its state subsidiaries.
Check out updates from state DOTs on Twitter: Arizona o Colorado o Kentucky o Massachusetts o Michigan o Minnesota o Missouri o Nevada o North Carolina o Oklahoma o Oregon o Pennsylvania o Rhode Island o South Carolina o Texas o Utah o Washington o Virginia
Is your state's account missing? Please e-mail Tina Trenkner at email@example.com, and it will be added to this list.