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Which Services Are Citizens Most, Least Satisfied With?



Survey data sheds light on how satisfied citizens are with various local government services.

ETC Institute, a Kansas-based research firm, conducts a national citizen satisfaction survey of approximately 4,000 residents measuring community satisfaction rates for different areas of local government.

Results listed below refer to the percentage of survey respondents reporting to be "satisfied" or "very satisfied" with a city service. Mouse over a bar for figures for each major government service category.

Source: ETC Institute


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GOVERNING Data is your source for state and local government statistics and public records.


Feel free to use any data or visualizations in your own reports with attribution and a link to the source.


Contact: Mike Maciag, mmaciag@governing.com

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