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  • Getting it Right: Customer Service and Citizen Engagement
  • Citizen expectations are often shaped by their experience with high-performance organizations outside of government. When those expectations are not met by public agencies, it can harden perceptions of government competence and capacity. How are governments improving customer service and citizen engagement?

  • Accelerating Broadband Deployment: A Once-in-a-Lifetime Opportunity in the Recovery Act
  • The American Recovery and Reinvestment Act has established a once-in-a-lifetime opportunity for public and private entities to accelerate the deployment of broadband. This Webinar spotlights senior executives from state and local agencies who share lessons learned, strategies for the use of broadband to connect the underserved and expected outcomes surrounding the broadband stimulus.

  • Putting IT All Together: Challenges and Benefits of IT Consolidation in Government
  • Join Quest Software and GOVERNING to explore the challenges and the benefits of IT consolidation. This in-depth discussion focuses on the political and management challenges of IT consolidation, and the role that leaders — elected, appointed and career — play in helping government to meet and overcome these obstacles.

  • MasterCard Payment Solutions: How to provide greater program transparency and accountability
  • In today's economic and political climate — and with the passage of the American Recovery and Reinvestment Act of 2009 (ARRA) — state and local agencies face an unprecedented level of accountability and transparency in their critical role of protecting government investments and the best interests of the American taxpayer. This in-depth program focuses on how purchasing cards can reduce costs and increase efficiencies. It also spotlight how states and agencies have replaced checks and cash disbursements with debit prepaid cards to realize savings.

  • Spending the Stimulus: Are Taxpayers Getting Their Money's Worth?
  • State and local governments must make their first report of how they are spending federal stimulus dollars by October 10. The reports will provide the most comprehensive look yet at how much money has been spent, what types of projects the money is funding and how many jobs have been created or saved as a result. Listen in as GOVERNING and state and local experts probe these questions and more: What will the numbers say about the prospects for economic recovery?, Will wounded state budgets heal before the stimulus money dries up?, Has the stimulus spending transformed government in any lasting ways?

  • Building a Strategic Roadmap For a More Agile and Cost-Effective Future
  • The current economic climate is making it more difficult for government agencies to provide services to citizens with less resources and funding. In longer terms, government agencies must address the need for greater oversight and transparency of government spending and service delivery. To stay ahead of needs, changes in legislation and regulations and to implement new services and transform old ones, every agency should have an Information Agenda that will allow them to gain insights from new intelligence.

  • The Next Generation of Government Leadership
  • Government leaders need to create a new workplace, one that offers untraditional benefits and scheduling options, different career paths and training opportunities, and access to new tools and technologies for communicating and getting work done.

  • Road to Recovery: Realizing the Vision of Broadband and Stimulus
  • The ARRA has established a once in a lifetime opportunity for public and private entities to accelerate the deployment of broadband technology that improve access, sustainability and provide economic development in our communities. Governing.com invites you to a one hour web event featuring senior executives from state and local agencies who will share their experiences and expected outcomes from Broadband Stimulus.

  • Emergency Communications: Cutting Through the Static
  • Four years after Hurricane Katrina once again showcased the need for interoperable communications among first responders at all levels of government, plans for a nationwide broadband network for emergency agencies are still garbled by institutional static. Join GOVERNING and senior executives in state and local government as they explore plans and possibilities for emergency communications that work.

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