Self-Service Success at the North Carolina Department of Health and Human Services

January 20
Duration: 1 hour

North Carolina faces the same challenges as the rest of us around the nation: rising demands for social services, decreased revenue from a down economy and high unemployment. To combat these challenges, the North Carolina Department of Health and Human Services (DHHS) successfully implemented an online self-screening tool for Food and Nutritional Services (formerly Food Stamps) and Emergency Cash Assistance.

This groundbreaking project was successful and utilized a growing approach called Social Enterprise Management, or SEM. SEM is a new category of enterprise software that is client-centric and outcome focused. By breaking down inter-departmental silos, SEM integrates existing technology assets to simplify business processes. The result: more efficient, effective and comprehensive service delivery to the state's residents.

We invite you to view the archive of this webinar, which took place on Thursday, Jan. 20,  presented by GOVERNING  and the North Carolina DHHS. By viewing, you will:

  • Understand how trends and forces on government are spurring innovation
  • Learn why North Carolina chose to adopt the new Social Enterprise Management (SEM) approach to support programs across the state
  • Enable self-service, improve eligibility determination, and simplify processes
  • Break through today's administrative problems to foster holistic, convenient services
  • Allow workers to spend less time on administrative tasks and more time helping families



Anthony Vellucci
Program Director, Department of Health and Human Services
State of North Carolina

John Miri
Senior Fellow, Center for Digital Government
Former Director of e-Government, State of Texas

Ronan Rooney
CTO and Co-Founder
Curam Software