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Managing Through Tough Fiscal Times: The Role of Shared and Managed Services

July 29
Duration: 1 hour

Event Description

As state and local governments seek ways to manage through today’s tough economic times, many government leaders are looking for ways to modernize and rapidly implement new systems to comply with the American Reinvestment and Recovery Act (ARRA) transparency and accountability requirements. From legacy ERP systems to Tax and Revenue collections, Health and Human Services and transportation, an assortment of staffing issues that predated the economic downturn: an ongoing shortage of qualified staff, the high cost of skilled labor, a dearth of legacy application and system expertise and eroding trust in vendor stability. As a result, governments struggle to allocate financial and human resources utilizing traditional IT delivery models.

Governments recognize their challenges, while not unique in an operational sense, require creative solutions. The high degree of familiarity with (and endorsement of) the benefits of managed services all point to increased adoption.

This presentation will discuss:

  • Current managed and shared service models and best practices
  • Recent success stories and
  • Results from a recent Frost & Sullivan survey of government organizations


Dan Colquhoun
Vice President, Customer Research
Frost and Sullivan

Scott Dulman
Senior Director, Product Management
CGI Advantage program

Lawrence Honarvar
Vice President
CGI Managed Services Practice

Fred Kuhn (moderator)
Associate Publisher