Leveraging Cutting-edge Strategies to Improve Tax Collections: Best Practices from North Carolina and Beyond

December 9
Duration: 1 hour

In these tight budget times, its more critical than ever that government collect every dollar of tax due. We also need to be more cost-effective and streamline our operations as much as possible. By investigating a case study from the State of North Carolina, we have found the formula to do just that.

The typical tax authority deals with tens of thousands of tax cases per year, resulting in an enormous number of communications activities for each case. Managing this prolific volume of correspondence often has a negative impact on productivity, customer experience and revenue. Tax agencies must look for ways to transform their tax administration processes to increase productivity, cut costs and improve service.

Join GOVERNING on Thursday, Dec. 9 at 2 p.m. ET/11 a.m. PT for a live, interactive webinar to learn how to:

  • Keep expenses down while improving the collection of delinquent taxes and other revenues
  • Eliminate manual tasks and reliance on paper by improving your communication processes and systems
  • Integrate the tax collections process from data quality, document creation and multi-channel delivery
  • Centrally manage all types of communications to ensure accuracy and compliance
  • Capture the benefits of insights from North Carolina and beyond




John Miri
Senior Fellow, Center for Digital Government
Former Director of e-Government, State of Texas

Jim Hale
Executive Consultant

Lisa Sutrick
Director of Product Management
Pitney Bowes Business Insight