In these tight budget times, its more critical than ever that government collect every dollar of tax due. We also need to be more cost-effective and streamline our operations as much as possible. By investigating a case study from the State of North Carolina, we have found the formula to do just that.
The typical tax authority deals with tens of thousands of tax cases per year, resulting in an enormous number of communications activities for each case. Managing this prolific volume of correspondence often has a negative impact on productivity, customer experience and revenue. Tax agencies must look for ways to transform their tax administration processes to increase productivity, cut costs and improve service.
Join GOVERNING on Thursday, Dec. 9 at 2 p.m. ET/11 a.m. PT for a live, interactive webinar to learn how to:
Senior Fellow, Center for Digital Government
Former Director of e-Government, State of Texas
Director of Product Management
Pitney Bowes Business Insight