Utah eREP: An Innovative and Cost-Effective Approach to Transform Social Services Delivery

April 6
Duration: 1 hour

Event Description

In these difficult economic times, many government agencies are striving to improve the quality and efficiency of citizen service delivery. The State of Utah has taken an innovative approach to transforming the way services are accessed and delivered with the electronic Resource & Eligibility Product (eREP).

eREP is an automated, enterprise solution that integrates eligibility and benefit calculations for more than 60 social service programs. With eREP, state caseworkers are more productive, citizens can access more services themselves online and clients are experiencing more positive outcomes.

In addition to saving money, eREP provides better service for citizens by connecting multiple social service agencies and programs, online access to knowledge and available services and reduced time-to-benefits. Using the eREP system, program eligibility information is more accurate and consistent leading to increased case worker productivity and effectiveness, allowing them to focus on the client, ensuring a more positive outcome.

Join GOVERNING on Tuesday, April 6, 2010 at 2 p.m. ET for a one-hour Web event that spotlights the State of Utah's innovative approach to delivering social services to its citizens in the most efficient and cost-effective way possible.

At this event you will learn:

  • The challenges that the State of Utah faced and set out to tackle technology
  • How Utah developed and implemented its eREP program
  • What immediate and long-term benefits have been realized in Utah's social services sector
  • How your government can recreate Utah's success and deliver better and more timely social services to your citizens


Steve FletcherSteve Fletcher
Chief Information Officer
State of Utah


Jonathan WaltersJonathan Walters
Staff Correspondent


Fred KuhnFred Kuhn (moderator)




Steve Cuthbert, Assistant Director, Utah Department of Workforce Services

Greg Gardner, Deputy Director, Utah Department of Workforce Services


Curam Software