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11AM PT, 2PM ET
Duration: 1 hour
Agencies continue to have a growing concern and challenge around improper payments especially in light of the aggressive goal to reduce government-wide improper payments by $50 billion by fiscal year 2012. When combined with program integrity guidelines, streamlining operations, maintaining quality service, and meeting the needs of citizens, these aggressive cuts comprise a big balancing act for government executives. At the front-end of benefit administration, verifying and authenticating identity is the first priority. By implementing strong identity proofing practices at user enrollment whether it is in person and/or online, government agencies can quickly verify recipients' identities, confirm eligibility and reduce improper payments and fraud.
Director,The Governing Institute,
Former Mayor, Kansas City, MO
Idaho Department of Health and Welfare
Director of Strategic Initiatives,
American Public Human Services Association
Director of Market Planning,
Identity Management Solutions, LexisNexis
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