December 4


Health and human services agencies need to keep pace with evolving customer needs. They need to go beyond providing digital content and services and increase the public’s awareness and engagement. By providing relevant, personalized and tailored interactions, agencies can improve a user’s experience throughout the digital journey and enhance the effectiveness of programs.
Join us on Dec. 4 at 11am Pacific/2pm Eastern to learn how digital solutions are empowering HHS agencies to keep pace with evolving needs. Our panel of digital experience experts will discuss how HHS agencies can efficiently enroll and involve the people they serve to create a positive engagement and better long-term outcomes. We will also cover:
• Best practices to create a seamless digital enrollment experience
• How to develop meaningful relationships with users through intuitive and adaptive digital platforms
• The impact a customer’s experience can have on an agency’s reputation


Christy M. Hines, JD, DrPH, MPH

Christy M. Hines, JD, DrPH, MPH

Director of Policy and Local Strategy, American Public Human Services Association

Jonathan Benett

Jonathan Benett

Technical Director, Digital Government Solutions, Adobe Systems Federal

Kathleen Dalton, Ph.D

Kathleen Dalton, Ph.D — Moderator

Senior Fellow, Governing Institute