View and listen to a one-hour online forum that spotlightsthe Washington State Transportation Improvement Board's use of a performance management system that took it from the verge of extinction to a nationwide model.
View and listen to a recorded one-hour Web event that spotlights how governments can successfully use eLearning tools to transform their organization by delivering real-time and on-demand employee training.
View and listen to a recorded one-hour Web event that spotlights how governments can successfully use business intelligence to visualize, analyze and report on projects across multiple departments and agencies.
One of government's critical responsibilities is the duty to make information available to the public. Responding quickly to e-discovery, Freedom of Information Act (FOIA) requests, and internal investigations is critical to government transparency objectives, but the time and resources required to support these activities can result in significant resource challenges.
In these difficult economic times, many government agencies are striving to improve the quality and efficiency of citizen service delivery. The State of Utah has taken an innovative approach to transforming the way services are accessed and delivered with the electronic Resource & Eligibility Product (eREP).
The amount of information that state and local governments have to capture, store, manage and retrieve, continues to grow exponentially. What are states and localities doing to decrease budgets while maintaining a full, efficient workforce?
The current budget situation has left state and local governments looking for cost savings, better processes and a more efficient way of doing business. What are states and localities doing to decrease budgets while maintaining a full, efficient workforce?
Increasing sustainability and going green are hardly new topics in communities across America. But what strategies have states, cities and counties found most effective in increasing an awareness about sustainability and putting a greener future at the forefront for decision-makers? What strategies are government leaders using to make their communities more sustainable?
Citizen expectations are often shaped by their experience with high-performance organizations outside of government. When those expectations are not met by public agencies, it can harden perceptions of government competence and capacity. How are governments improving customer service and citizen engagement?