Smart Management

The New Laws You Probably Won't Read About Anywhere Else

In the spring and early summer, as legislative sessions end, summaries of new state laws pop up in articles and reports. They’re helpful for keeping track of legislation and provide a useful overview of emerging trends, but it’s rare for those lists to include legislative policies related to the management of government. 

We’re talking about laws mandating performance reporting, restructurings or civil service reform. These kinds of mandates usually originate in the executive branch, but ignoring legislative input leaves out a big part of the story. So we decided to find some of the most significant pieces of management-related legislation passed and enacted into law in 2015.  READ MORE

The Role of the Customer Experience in the Value of Government

We pay an inordinate amount of attention to the price or cost of government. It's time to transition the discussion to the value of government. Governments that provide the consumers of their services--their citizens, businesses and residents--with a satisfying consumer experience also go a long way toward creating a sense of place, that all-important feeling of connection and belonging so central to a community's well-being.

As democratic institutions, governments are responsible for delivering services and programs in an equitable manner and for creating social goods--public safety, infrastructure, education--that individuals otherwise would be unable to achieve on their own. But progressive leaders also recognize that ours is increasingly an experience-based economy. READ MORE

Public Employees and the Path to Resilience

Resilience -- the ability to bounce back from a significant challenge -- is on many professionals' minds these days. Schoolteachers, middle managers, psychologists, leaders in homeland security and others are trying to learn where resilience comes from and how to help people develop it. Given the enormous demands on government employees today, it's no surprise that resilience is on their minds as well.

How does resilience develop? Why is it that a child who demonstrates great resilience has a sibling who shows little or none? Can resilience be learned? Recent research on resilient children offers some clues to these important questions. READ MORE

Bad Data Is at All Levels of Government

We recently wrote a piece about data quality in state government. After an expansive phone survey, it became abundantly clear that many states lack the data they need to make good decisions. Many others have they data they think they need -- only it's wrong.

Based on informal conversations with dozens of local government officials over the last year or so, it seems to us that data issues in cities and counties are easily as endemic as they are in states. What's more, since sufficient resources are a necessity to gather, validate and appropriately analyze data, smaller local governments face a much more difficult challenge. READ MORE

Why We Need to Take the ‘Fire’ Out of ‘Fire Department’

It's arguably the best known, least acknowledged and most inconvenient truth in local government: "Fire departments" -- in the precise meaning of that label -- no longer exist anywhere in America.

Thousands of official entities bear this or a similar moniker. But given what they and their employees actually do, "Emergency Medical, Incident Response and Every-Once-in-a-While-an-Actual-Fire Department" would be far more accurate. READ MORE