Smart Management

A ‘Whole of Government’ Approach to Social Problems

Homelessness among military veterans has long been an endemic problem at the intersection of multiple public-health disciplines. Issues from substance abuse to housing prices to mental health care to re-training workers to disability access all contribute to veterans' homelessness, and no one government agency -- or level of government -- owns the problem.

In 2007, veterans made up one in every four homeless people in the United States. Since 2010, however, veterans' homelessness has fallen by fully half. Thousands of families a year now receive combined HUD-VA vouchers, and as of the beginning of this year the country was down to less than 40,000 homeless veterans. More than a dozen cities, from Boston to Las Cruces, N.M., to Mobile, Ala., have declared that they have ended chronic homelessness among veterans. READ MORE

The Do's and Dont's for Planning a Transition of Power

“The peaceful transfer of power from one president to the next is a hallmark of American democracy. But under the surface, the transition is rushed and chaotic.”

It would be hard to find observers of the management of transitions who disagree with that statement -- even when it applies to governors. READ MORE

Civic Collaboration’s Essential Elements

When it comes to improving cities, not much is certain, but of two things I am sure: The secret s lies in collaboration -- getting numerous independent interests working in coordinated ways on big problems. And one of the secrets of effective collaboration is knowing what each partner is good at so that each can contribute from its strengths.

If I'm right about this, then we need to think deeply about what each participant can bring to a collaboration. And we should begin with government, since it will be inevitably be central to almost every ambitious civic undertaking. READ MORE

Why Public-Sector Pay Is a Mess

The years since the recession have not been good ones for public employees. Talent was lost and pay levels for the most critical, skilled occupations have fallen steadily behind those of the private sector. Morale took a hit and in many jurisdictions has not recovered. Public service continues to attract young workers, but there have been reports of early turnover attributable to dissatisfaction with the work experience.

One measure of that dissatisfaction is the state of employees' engagement with their jobs, and here the news is not good. Gallup reports that 71 percent of state and local government employees are not engaged and that, troublingly, fully 17 percent are "actively disengaged." Those are averages. Currently I am working with a public organization where the number of employees who are actively disengaged exceeds 40 percent. The way this employer has administered pay is central to the dissatisfaction. READ MORE

What Government Workers and Managers Should Be Paying Attention to in 2017

The new year will likely bring significant changes to state and local government workforces.

Republicans are gaining more control at the federal and state levels than any party has had in decades. State pension plans have suffered from unpredictable returns. And weak revenues are causing the most state budget shortfalls since the Great Recession. READ MORE