When it comes to delivering services, the proverbial rubber meets the road at the local level. So what do local government practitioners struggle with when trying to use data to deliver services? And when a locality uses data to improve efficiency and effectiveness, what kinds of problems stand in its way?
In August, the Governing Exchange, a research arm of Governing, sent out a survey to executives and senior managers in cities, counties and special districts. Unlike our July cover story, “Bad Data,” which focused on information gathered from state officials, this survey concentrated on locals. The July article targeted oversight and performance officials who routinely work with data. Not surprisingly, then, data quality issues loomed large in their minds.