Business has had a lot of success setting voluntary standards that prevent regulation from Washington. States are having a harder time finding the cohesion to do the same.
Today’s most effective leaders are very different from the public administrators of the past. The challenges have changed, and the old rules no longer apply.
Technology development works very differently from the way government programs are launched, managed — and ended. There are lessons for government in the way the gadgets we use are created.
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