Recent revelations that employees at U.S. Department of Veterans Affairs hospitals falsified performance data on patient-appointment wait times in order to receive larger bonuses have turned the Veterans Health Administration (VHA), once considered at the forefront of federal efforts at performance management, into a national joke. While it is not known how widespread this practice was, it is a reminder that it does not take many bad actors to ruin the reputation of an entire agency.
The VA scandal comes on the heels of a number of high-profile cases of education administrators and teachers cheating (or encouraging cheating) on standardized tests, making it all the more worrying to those of us who advocate reforms centered on performance management. In Atlanta, the school superintendent, as well as 35 teachers and principals, resigned in the wake of a scandal allegedly driven by pressure placed on teachers to falsify test-score results. Educators in cities including Baltimore, Cincinnati, Detroit, Houston, Las Vegas, Los Angeles, Newark, Philadelphia and Washington, D.C., also have been caught up in cheating allegations involving standardized tests.