Over the coming months, I will spotlight some of the best and brightest ideas generated by our nation's mayors, county executives and other government leaders. We will examine the critical qualities, including leadership, tenacity and creativity, that enabled these leaders to transform government services.
Breaking down the larger customer population into subgroups that share similar characteristics allows organizations to service the unique needs of each group more efficiently and effectively, writes William D. Eggers.
Nationally, six straight years of revenue declines have put enormous pressure on state and local governments, nevertheless, some are thriving. Standard & Poor's, the credit-rating agency, reports that it issued more bond upgrades than downgrades in 2012.
The Medicaid expansion and the Affordable Care Act are in full swing. With the influx of people who will be applying for benefits and the ACA requirement for online enrollment, it is more important than ever to verify the identities of those accessing benefits up front.