Over the coming months, I will spotlight some of the best and brightest ideas generated by our nation's mayors, county executives and other government leaders. We will examine the critical qualities, including leadership, tenacity and creativity, that enabled these leaders to transform government services.
Breaking down the larger customer population into subgroups that share similar characteristics allows organizations to service the unique needs of each group more efficiently and effectively, writes William D. Eggers.
Spearheaded by the mayor, Seattle has successfully reduced government carbon dioxide emissions and fossil fuel consumption. These achievements, writes Stephen Goldsmith, are the result of a provocative leader.