Management Insights




  • Lessons from Our Best
  • Over the coming months, I will spotlight some of the best and brightest ideas generated by our nation's mayors, county executives and other government leaders. We will examine the critical qualities, including leadership, tenacity and creativity, that enabled these leaders to transform government services.




  • Chasing the Wrong Goals Faster
  • When implementing a "stat" program, writes Stephen Goldsmith, new officials would be well advised to focus on truly big issues with the goal of turning "performance" into public value.

  • The Five Big Errors of PerformanceStat
  • Struck by how many "stat" programs fail to appreciate some of the core principles of the strategy, Robert D. Behn identifies the five big errors he routinely encounters in such programs.



  • No More One Size Fits All
  • Breaking down the larger customer population into subgroups that share similar characteristics allows organizations to service the unique needs of each group more efficiently and effectively, writes William D. Eggers.

  • Time to Change Your Value Chain?
  • With electronic infrastructure now so widely available, writes Jerry Mechling, the next step for government is reorganizing, re-allocating and redefining agencies and functions.

  • One Mayor's Provocative Leadership Lessons
  • Spearheaded by the mayor, Seattle has successfully reduced government carbon dioxide emissions and fossil fuel consumption. These achievements, writes Stephen Goldsmith, are the result of a provocative leader.

  • Irksome Incentives
  • Government agencies need to get smarter about how to implement individual and organizational incentives, writes Shelley Metzenbaum.



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