Management Insights


  • The Ethics of the Magnificent Seven
  • What I learned from the 1960 flick, writes Bob Stone, is the distinction between law and ethics. Law requires obedience to the enforceable, while ethics requires obedience to the "unenforceable."
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  • The Right Kind of Accountability
  • Unlike the private sector, the public sector is accountable to multiple stakeholders with different priorities. John D. Donahue provides guidance on managing these competing demands.

  • What'll It Cost Me?
  • When public employees ask the question "what is in it for me," they are evaluating what the change requires from them. Russ Linden provides insights in to how to manage the process of change.

  • What to Measure?
  • Usually, what we really want is an outcome, but all we can actually measure is an output, writes Robert D. Behn.


  • Boston's Thomas M. Menino
  • In nearly every state across the country, families are being forced from their homes, and the American dream of homeownership is turning into a nightmare. Well before the current crisis, Boston Mayor Thomas M. Menino made preserving and creating affordable housing a priority.

  • Innovation: Beyond the 'Big Bang'
  • Even those organizations doing some of the most creative work in government haven't necessarily created a culture of innovation, writes William D. Eggers. So how does government innovate more consistently?

  • A Roadmap to Measuring Performance
  • Since 1994, the Center for Performance Measurement, created by ICMA, has helped participating jurisdictions improve the effectiveness and efficiency of their public services through the collection, analysis and application of performance information.

  • Hope to Be the Next Silicon Valley? What Every Mayor Should Know
  • Transforming cities into competitive hubs for economic growth is a top priority for our nation's mayors. Yet, the traditional "firm chasing" and incentivizing efforts frequently fall short. This week, I welcome guest authors Ed Glaeser of the Harvard Kennedy School of Government and Robert Litan of the Kauffman Foundation to address this issue.


  • Goal Power
  • A well-framed goal has tremendous power in driving government accomplishments to new heights. So, asks Shelley Metzenbaum, what makes some goals effective performance drivers and others ineffective?



  • Vulgar Accountability
  • Bringing measures of performance to bear on matters of accountability is clearly a good idea. So, asks H. George Frederickson, how can we make modern applications of accountability viable?

  • Innovative Ideas for New Mayors
  • Achievements of recent winners of Harvard's Innovations in American Government Award were recognized, in part, because they are readily transferable to other jurisdictions.


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