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Management Insights

July 1, 2009
Measuring Efficiency Efficiently
Such mandates often waste money on calculations that reveal little.
June 24, 2009
The Wrong Kind of Silos for Rural America
When goals are in conflict, it’s time look for common interests. A non-governmental initiative offers lessons for public managers.
June 17, 2009
New Lives for Old Buildings
How one city is smoothing the way for adaptive reuse.
June 10, 2009
Football and Innovation
To meet the demands of a changing world, governments need to program themselves for change.
June 3, 2009
Lies and White Lies
How to distinguish between a permissible white lie at work, and a hurtful one.
May 27, 2009
Foreswearing Fashion in Public-Service Delivery
It’s always tempting to seize on the latest fad. But slow, steady change is usually the right idea.
May 20, 2009
Getting Stuck on the Escalator
‘Learned helplessness’ can be a powerful drag on an organization’s performance. But there are ways to combat it.
May 13, 2009
The Stimulus Next Time
The assistance from Washington is full of compromises that undercut its effectiveness. There is a better way.
May 6, 2009
Civic Engagement: Your Next Technology 'Sweet Spot'?
Online services are fine, but they've become old hat. It's time to use new technology tools to make government more transparent and collaborative.
April 29, 2009
Retaining Top Performers
The key to retaining government's best people is knowing what makes them tick: They want to make a difference, and they thrive on complex tasks.