Indiana’s governor and D.C.’s transit agency got caught up in controversies after removing comments off their social media accounts. The takeaway? Public officials need to learn to keep their fingers off the delete button.
Today, more and more government agencies are adopting analytics to drive change and innovation to achieve results-based government. Business intelligence capabilities such as scorecards, dashboards and reporting, and predictive analytics are being used to measure program performance and deliver citizen services and meet the goals of government.