Indiana’s governor and D.C.’s transit agency got caught up in controversies after removing comments off their social media accounts. The takeaway? Public officials need to learn to keep their fingers off the delete button.
How can social media make government more transparent, while minimizing legal risk and ensuring long-term transparency? With the evolution of communication technologies, interactions with your agency's constituents are no longer just one-way. But how can your agency best leverage the fluid, flexible communications found on sites such as Facebook & Twitter while also complying with legal requirements?