It's not easy to determine what constitutes quality public-sector performance. Finding the answers to some crucial questions is the most important step toward a disciplined approach to high-performance government.
How can social media make government more transparent, while minimizing legal risk and ensuring long-term transparency? With the evolution of communication technologies, interactions with your agency's constituents are no longer just one-way. But how can your agency best leverage the fluid, flexible communications found on sites such as Facebook & Twitter while also complying with legal requirements?