How Denver's Peak Academy Saved Money, Boosted Morale and Just Maybe Changed the World. And How You Can, Too!
The house of government is broken, and it needs a serious makeover from top to bottom. In his latest book, management expert Ken Miller discusses how the processes of state and local government became so complicated and inefficient – and how to start cleaning up the mess. This book reveals the tips, strategies and hiding-in-plain-sight secrets for making government work better.
Written for middle- and senior-level managers in state, city and county government, We Don’t Make Widgets: Overcoming the Myths That Keep Government from Radically Improving explodes the myths that prevent dramatic improvement in government operations. If you’re interested in a new way of thinking about what you do, who you do it for and why you do it, this book — part of the Governing Management Series — is for you. Read it and manage with the best!
One of the most popular titles in the Governing Management Series, Good Press, Bad Press, De-Pressed is a roadmap for public officials who want to do a better job of dealing with the media in all its forms, from getting the word out when good things happen to avoiding becoming media roadkill when something bad happens. Author Jonathan Walters is in a unique position to help public officials understand how the press works and how to cope with it: In addition to being a veteran journalist, he is also a public official. And he brings the same irreverent approach to De-Pressed that made his Measuring Up books best-sellers.
Now available: a new, updated edition of the book that started it all — in government, anyway. Nearly a decade ago, the first edition of Measuring Up took an irreverent, entertaining approach to introducing public managers to a management tool with staying power: performance measurement. The new edition provides the same clear introduction to linking resources and results, while showing how managers, executives and policymakers at every level of government are putting the techniques to use to improve services across the board.
An Earth Shattering Ka-Boom: Governing Generations eBook on the impacts of Aging in America on State and Local Government
A new book provides a comprehensive picture of the performance-management practice that has taken the public sector by storm.
As a new book illustrates, the promised benefits rarely materialize.
Auditable standards for public-sector quality improvement efforts are the key to their sustained and effective implementation.
Getting the public behind you is critical, but it isn't easy. Nobody did it better than Franklin D. Roosevelt.
A remarkable book provides leaders with a practical, simple framework, based on the latest brain research, for turning an organization to a new direction.