The Impetus for 311
In a session at Managing Performance this afternoon, Jill Jordan, the assistant city manager of Dallas, offered a reason for her city's interest in 311 that ...
In a session at Managing Performance this afternoon, Jill Jordan, the assistant city manager of Dallas, offered a reason for her city's interest in 311 that is the first reason almost every municipal official mentions: to relieve pressure from 911.
The non-emergency phone lines have great promise as a way to improve services for citizens and to evaluate the job that government is doing (you can find out whether potholes are being filled in five hours or five weeks). However, it's the simpler (though no less important) goal of preserving 911 for emergencies that usually gets localities interested in 311 in the first place.
If you don't think that non-emergency calls to 911 are a major problem for local governments, just look at this excerpt from an article on the gasoline shortage in the South from Tuesday's New York Times :
In Douglas County, Ga., the police issued a request for motorists to stop calling 911 for help finding open gas stations. A county spokeswoman said the calls could interfere with the ability to handle emergencies.
Join the Discussion
After you comment, click Post. You can enter an anonymous Display Name or connect to a social profile.
5 Charts Showing How Nearly Every Age Group Is Less Employed18 hours ago
Kim Davis’ Son Also Refusing to Issue Same-Sex Marriage Licenses21 hours ago
Politicians Love 'Universal' Preschool. If Only They Could Decide What It Means.22 hours ago
How Rural Texas Is Trying to Lure Mental Health Providers22 hours ago
Missouri Right-to-Farm Amendment Doesn't Include Pot22 hours ago
Chris Christie Promises Not to Run as Third-Party Candidate22 hours ago