from Governing's Managing Technology Conference in Seattle When I worked at the Big Belly Deli, I had a philosophy when someone called in a carry-out ...
from Governing's Managing Technology Conference in Seattle
When I worked at the Big Belly Deli, I had a philosophy when someone called in a carry-out order. I'd always lean toward overestimating the time that it would take to make a sandwich (telling the caller 20 minutes when I thought it would take 15), rather than underestimating the time. I figured that customers are never grouchy when their food is ready early, only when it's late.
I'm glad to find out that the same philosophy is alive and well in state government. The state of Washington has become the first state to develop an enhanced driver's license (complete with RFID, etc.) that doubles as a passport.
Since it takes a rigorous documentation check to get an EDL, you can't get one the day you apply. The state tells applicants that it will take two weeks for the EDL to arrive. However, Liz Luce, the director of the Department of Licensing, confided that often it takes just one week.
Join the Discussion
After you comment, click Post. You can enter an anonymous Display Name or connect to a social profile.
The Week in Public Finance: Bankruptcy Scares, Superdowngrades and Shopping in Pennsylvania2 days ago
Illinois Governor Makes Cuts to Health Care for State's Poor2 days ago
All Students at a Seattle High School Refuse to Take Standardized Tests2 days ago
Arkansas Legislative Session Ends With Unfinished Business2 days ago
Dear Obama, This Is Why Maine's Governor Opposes a New National Park2 days ago
Florida House Seeks End to Budget Stalemate2 days ago