from Governing's Managing Technology Conference in Seattle When I worked at the Big Belly Deli, I had a philosophy when someone called in a carry-out ...
from Governing's Managing Technology Conference in Seattle
When I worked at the Big Belly Deli, I had a philosophy when someone called in a carry-out order. I'd always lean toward overestimating the time that it would take to make a sandwich (telling the caller 20 minutes when I thought it would take 15), rather than underestimating the time. I figured that customers are never grouchy when their food is ready early, only when it's late.
I'm glad to find out that the same philosophy is alive and well in state government. The state of Washington has become the first state to develop an enhanced driver's license (complete with RFID, etc.) that doubles as a passport.
Since it takes a rigorous documentation check to get an EDL, you can't get one the day you apply. The state tells applicants that it will take two weeks for the EDL to arrive. However, Liz Luce, the director of the Department of Licensing, confided that often it takes just one week.
Join the Discussion
After you comment, click Post. You can enter an anonymous Display Name or connect to a social profile.
The State of Public Employment in 201414 minutes ago
How Prepared Are States for Infectious Disease Outbreaks?45 minutes ago
California Works Harder to Teach English Language Learners1 hour ago
Philadelphia Police Union Chief Decries Shooting Protests1 hour ago
Vermont Drops Plan to Become First State with Single-Payer Health Care5 hours ago
Drought-Stricken States Collaborate to Preserve Lake Mead5 hours ago