John Buntin is a GOVERNING staff writer. He covers health care, public safety and urban affairs.
E-mail: jbuntin@governing.comTwitter: @governing
We all make mistakes. If it's a really big mistake (say, an unauthorized "hike along the Appalachian trail") and you're an elected public official, then you might have to apologize.
But how do you make a good apology, like Tiger Woods, and not a bad one?
In the latest issue of "The Jury Expert," consultant Beth Foley presents several suggestions, as well as an interesting discussion of what chastened elected officials are seeking when they step before the cameras.
Foley's six key steps are the following:And the notable success? Tiger Woods. (" Tiger Woods appeared embarrassed and ashamed in a public statement that lasted approximately 13 minutes. Though imperfect, his nonverbal communication overall and his saddened facial expressions were a clear indicator that he was sorry. ")
John Buntin is a GOVERNING staff writer. He covers health care, public safety and urban affairs.
E-mail: jbuntin@governing.com 
Written and compiled by staff writers and editors, GOVERNING View is an on-the-ground, and sometimes behind-the-scenes, look at the topics we're covering in print and online. From notes on what's up in statehouses, county courthouses and city halls, to encounters with people, places and things, GOVERNING View is a window into the side of state and local government you don't always see.
Twitter
Facebook
LinkedIn
YouTube
Flickr
RSS
© 2011 e.Republic, Inc. All Rights reserved. |