The Chicago Transit Authority is launching a mystery-shopper program:
It's looking for riders on bus and L trains willing to report back on transit troubles in the same way some big stores send mystery shoppers around to quietly check up on things.
CTA bosses want riders to anonymously keep tabs on their commute, report what they saw and tell them what ought to be improved.
The pay's kinda lousy -- you get a $2 fare card if you're one of the first 1,000 riders to turn in a survey. But maybe helping improve service is enough reward for you.
I wrote about mystery shoppers in Governing, and how cities are increasingly utilizing them to help improve customer service. Seems like a great idea to me.
Zach Patton -- Executive Editor. Zach has written about a range of topics, including social policy issues and urban planning and design. Originally from Tennessee, he joined GOVERNING as a staff writer in 2004. He received the 2011 Jesse H. Neal Award for Outstanding Journalism
E-mail: zpatton@governing.com 
Written and compiled by staff writers and editors, GOVERNING View is an on-the-ground, and sometimes behind-the-scenes, look at the topics we're covering in print and online. From notes on what's up in statehouses, county courthouses and city halls, to encounters with people, places and things, GOVERNING View is a window into the side of state and local government you don't always see.
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