Help Solve the Mystery of Poor Transit Service

The Chicago Transit Authority is launching a mystery-shopper program: It's looking for riders on bus and L trains willing to report back on transit troubles ...
by | March 13, 2008
 

Glass The Chicago Transit Authority is launching a mystery-shopper program:

It's looking for riders on bus and L trains willing to report back on transit troubles in the same way some big stores send mystery shoppers around to quietly check up on things.

CTA bosses want riders to anonymously keep tabs on their commute, report what they saw and tell them what ought to be improved.

The pay's kinda lousy -- you get a $2 fare card if you're one of the first 1,000 riders to turn in a survey. But maybe helping improve service is enough reward for you.

I wrote about mystery shoppers in Governing, and how cities are increasingly utilizing them to help improve customer service. Seems like a great idea to me.

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