Recent Posts

• Shame on Us: Part II
• Posted By: Bill Bott |   September 14, 2011
• In government, good customer service means never having to call.
• 8 Comments

• It's Time For Reader Requests
• Posted By: Ken Miller, Bill Bott |   July 13, 2011
• Let's start a dialogue about change in the public sector.
• 18 Comments

• Band of Brothers
• Posted By: Ken Miller |   April 20, 2011
• Management-by-Fear, Part 2: True Accountability
• 9 Comments

• Management by Fear: Part 1
• Posted By: Ken Miller |   April 4, 2011
• First in a 3-part exposé on the harmful effects of the miracle drug called Accountability
• 27 Comments

• Shame on Us
• Posted By: Bill Bott |   March 16, 2011
• We've made it so difficult to access certain government services that we've ended up spawning entirely unnecessary industries.
• 12 Comments

• Fight the Urge to Reorganize
• Posted By: Bill Bott |   February 24, 2011
• New government leaders will learn reorganizations have little to do with the work of their agencies.
• 9 Comments

• From Super Bowl Ads, Some Management Wisdom
• Posted By: Bill Bott |   February 9, 2011
• What this year's most popular commercials can teach us about government management.

• New to Office? Better Call the Right Plays
• Posted By: Bill Bott |   December 15, 2010
• Getting ready to take office is a lot like putting together a football team.

• Buried Treasure: Mapping the Real Cost-savings in Government
• Posted By: Ken Miller |   October 5, 2010
• Easy-to-find cost savings are a thing of the past. If you want to find treasure today, you have to dig.
• 2 Comments

• The Same Motivational Posters
• Posted By: Bill Bott, Ken Miller |   August 20, 2010
• In their travels, Bill Bott and Ken Miller have learned a simple truth: all government buildings are basically the same, right down to the motivational poster.
• 2 Comments

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• Just How Important Is Customer Service?
• Management Fads in Government Come and Go
• It’s Not Rocket Science

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Comments

• Remembering Tom Clements
  
  "Thanks for your wonderful tribute to Tom. He epitomized public service. I knew Tom and..."
• It’s Not Rocket Science
  
  "That's a great point, both in human trafficking and the hassle. There is a rising trend..."