Recent Posts

• Remembering Tom Clements
• Posted By: Bill Bott |   March 25, 2013
• The leader of Colorado’s prison system, who was killed last week, was a hero to communities that probably never knew his name.
• 3 Comments

• It’s Not Rocket Science
• Posted By: Bill Bott |   March 11, 2013
• IT isn’t the solution to all our problems, and it shouldn’t take a rocket scientist to see that NASA should postpone liftoff for its new procurement system.
• 2 Comments

• Epic Technology Failures
• Posted By: Bill Bott |   February 22, 2013
• There are many, but tracking software -- which various government agencies make use of every day -- is one of the biggest.
• 2 Comments

• A TV-Inspired New Year's Resolution for Improving Government Services
• Posted By: Bill Bott |   January 10, 2013
• Reality TV reveals the problems with government services, but how do we fix them?
• 2 Comments

• Shame on Us: Part II
• Posted By: Bill Bott |   September 14, 2011
• In government, good customer service means never having to call.
• 8 Comments

• It's Time For Reader Requests
• Posted By: Ken Miller, Bill Bott |   July 13, 2011
• Let's start a dialogue about change in the public sector.
• 18 Comments

• Band of Brothers
• Posted By: Ken Miller |   April 20, 2011
• Management-by-Fear, Part 2: True Accountability
• 9 Comments

• Management by Fear: Part 1
• Posted By: Ken Miller |   April 4, 2011
• First in a 3-part exposé on the harmful effects of the miracle drug called Accountability
• 27 Comments

• Shame on Us
• Posted By: Bill Bott |   March 16, 2011
• We've made it so difficult to access certain government services that we've ended up spawning entirely unnecessary industries.
• 12 Comments

• Fight the Urge to Reorganize
• Posted By: Bill Bott |   February 24, 2011
• New government leaders will learn reorganizations have little to do with the work of their agencies.
• 9 Comments

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Comments

• Improving Management: A Story in Texts
  
  "Greetings Bill and Ken. I really love your work and eagerly look forward to your posts...."
• What to do with the 'Flo's' of Child Protection
  
  "CPS workers are poorly trained, sulky and uncooperative low-level bureaucrats. Few are..."