It is no surprise that front-line employees often have the best ideas for making an organization work better, faster and cheaper. And when a process falls short, they see it firsthand. Led by Chief Performance Officer David Edinger, Denver's Peak Academy is one of the country's most successful efforts to turn the insights of municipal workers into meaningful results.
Peak Academy brings employees together to teach them the skills for making small, continuous improvements in how the city-county government does business. By building an organizational culture in which workers feel empowered to speak up and managers to listen, Edinger hopes to help Denver save money and create more value for citizens.