There is nothing so mundane as street sweeping. So how did the District of Columbia generate cost savings, bring in additional revenue, streamline operations and...
In this 5-minute video, Professor Jerry Mechling of Harvard's Kennedy School of Government looks at the future of technical innovation. He argues that what we've...
I've complained before that established, proven technologies such as 311 aren't being adopted fast enough. Well, if you live in one of the many locations still...
You've probably seen the ads touting the notion of "building a smarter city." There is little doubt that the technology revolution around Gov 2.0 holds enormous...
The use of 311 systems by municipalities to intelligently respond to citizen inquiries is no longer cutting edge, but neither is its use universal. A column...