• Phone + GPS + Camera = Revolution
• Posted By: Stephen Goldsmith |   March 17, 2010
• Three simple tools are revolutionizing the delivery of city services. The phone, the camera and the GPS, now generally contained in the same device, are...
• Categories: Innovation by Design

• Monopsony and Social Innovation
• Posted By: Stephen Goldsmith |   March 9, 2010
• As I write this column I am listening to my iPod and typing on my new Dell computer. Both of these products impressed me from...
• Categories: Innovation by Design

• A Better Way to Regulate
• Posted By: Babak Armajani |   March 2, 2010
• Government regulates a lot. Whether checking up on the cleanliness of a restaurant, making sure people don't speed, or ensuring building codes are followed, government...
• Categories: Innovation by Design

• Innovative Thinking in Mental Health Delivery
• Posted By: Beverly Stein |   February 23, 2010
• In Clackamas County, Oregon the mental health and substance abuse program was serving 1.3% of its 380,000 residents. Research shows that 27% of people experience mental health problems...
• Categories: Innovation by Design

• Webinar: Fighting Poverty
• Posted By: Stephen Goldsmith |   February 11, 2010
• February 16, 2010: 3 - 5 pm (EST) Despite decades of work and billions of dollars, millions of American families remain stuck in a cycle of poverty--often exacerbated by...
• Categories: Innovation by Design

• Arne, Katrina and Schumpeter
• Posted By: William D. Eggers |   February 9, 2010
• In politics, nothing is more dangerous than the truth. Hence, the kerfluffle over Education Secretary Arne Duncan's recent statement about New Orleans. "Let me be...
• Categories: Innovation by Design

• Reading List on Transforming Government
• Posted By: Stephen Goldsmith |   January 13, 2010
• I've put together a list of some of my favorite resources and reading materials for those interested in transforming government. Based in part on courses...
• Categories: Innovation by Design

• Transforming Government in the Red Ink Era
• Posted By: John O'Leary |   January 13, 2010
• Steve Goldsmith has weighed in with why old ideas won't work with the current fiscal crunch, making the case that the circumstances are unprecedented and...
• Categories: Innovation by Design

• Red-Ink Tsunami: Why Old Ideas Can't Fix the New Government Perma-Crisis
• Posted By: Stephen Goldsmith |   January 13, 2010
• State and local governments have faced big budget gaps before. Typically, things get tight for a while, then the economy perks up, tax revenues recover,...
• Categories: Innovation by Design

• Innovation by Design: Improving Customer Service
• Posted By: John O'Leary |   January 6, 2010
• Oftentimes, customer service improvements occur only after very public and very embarrassing failures. Consider the IRS. In the late 1990s, a series of televised Congressional...
• Categories: Innovation by Design