The Tiny Human and Big Elephant

A lesson on how to appeal to both the political leadership and the bureaucracy when implementing change.
November 10, 2010
 

The political leadership is quite small but desires change, while the bureaucracy is quite large, and slow to alter course, writes our colleagues William Eggers and Chip Heath at Management Insights.

Eggers and Heath discuss how to resolve the two differences, and ultimately usher in meaningful change. READ MORE.

Management Insights is published here on Governing.com in collaboration with the Ash Center for Democratic Governance and Innovation at the Harvard Kennedy School. The column is moderated by Stephen Goldsmith, a Professor of Government at Harvard Kennedy School (on leave), and deputy mayor of operations for the City of New York.

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